Standard Installation
A standard installation is defined in the following terms: The property is of standard construction, not more than two stories in height (excluding any cellar or basement). There are no access difficulties and the installer is able to work from a standard extension ladder. The satellite dish can be mounted using standard wall brackets. Each satellite receiver can be reached by an external surface mounted downlead cable not more than 15 metres in length. The installation can be completed safely by one installer within approximately one hour for the first point, plus approx. 30 minutes for each additional point. This service is available for domestic premises only.

The standard installation service includes the following: the supply, installation and alignment of a Satellite Dish which is suitable for the reception of the desired European services – satellite specific Astra/Eutelsat (dish size 45cm to 80cm – mesh type). The installation of pre-supplied standard mounting brackets – site specific (wall mount). The supply and installation of a surface mounted downlead to a suitable position for connection to the customer’s digital receiver (please note: additional rooms will require additional cables). All wall entry holes will be properly sealed against the elements using silicon sealant and appropriate internal/external weather covers. Carry out a final assessment of received services to confirm the new service is operational to agreed levels following the satellite dish system installation (coverage restrictions apply). Connection to your existing TV/associated equipment and demonstration. Tidy and vacuum the work space on completion.

Exclusions
The following situations are deemed as a non-standard installation and not covered under our installation agreement. Please ask our installation team for more information if any of the following applies: non-domestic use property i.e. business locations, three-storey properties, communal systems (flats generally), specialist cable management (channelling out, lifting carpets, hiding of cables behind partition walls etc.

In some situations you may require a non-standard satellite dish installation which can be carried out but will incur additional costs. Examples of this are: specialist mounting materials/brackets (chimney mounts, extended masts etc). Additional cable requirements. All additional costs will need to be paid at the point of installation and made payable directly to the installation company.

The installer may quote additional charges for installations outside the scope of the standard conditions (example: special access requirements/specialist mounting materials/bespoke cable management), or for upgrading your option to a higher number of points. There is no obligation to accept an additional charge – you may cancel the installation and claim a refund instead. Any additional charges are paid directly to the installation company.

Warranty
Your satellite dish installation is covered by a one year parts and labour warranty. We guarantee that the installation will remain free from defect caused by faulty materials or workmanship for a period of one year from the date of installation. This guarantee does not cover broadcast changes, receiver problems, accidental or malicious damage, resulting from natural causes such as high winds, storms or lightning discharge, nor does it cover loss or deterioration of signal reception due to causes external to the installation. Your statutory rights are not affected.